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I am expecting my paycheck to be direct deposited into my account. I looked on my mobile checking app at 3:30am and it is still not there. When should I expect it?
January 26, 2015 01:55:53 PM
47 people recommended this |
In reply to Sierra, oxford
Great question, Sierra and thanks so much for stopping by today! We'll be happy to chat with you.
If you have funds which are directly deposited to your account, the funds will be available to use no later than 6:00 am on the date of your deposit. If you're anticipating a deposit of your payroll and your paydays are Fridays, for example, you can expect to receive the funds by 6:00 am on Friday of your pay week.
For any questions you may have, feel free to give us a call! We're available 24/7 for you and we can be reached at 888-751-9000. Or you can stop in at any of our convenient Store locations found here: http://bit.ly/TDStores. We also recommend getting in touch with your depositor, if your deposit does not arrive on the date you expect.
Hope this helps a bit, Sierra! Thanks again for writing in and have a great afternoon.
Kristen P, Mount Laurel
January 26, 2015 02:00:04 PM
29 people recommended this
In reply to Kristen, Mount Laurel
What if my payday is normally Friday, but my direct deposit is sent to the bank on Thursday at 3:00 AM? Shouldn't my funds be available on Thursday morning instead of Friday? Please advise, thank you!
Vanessa, Palm Bay
August 20, 2015 08:17:09 AM
21 people recommended this
In reply to Vanessa, Palm Bay
Thank you very much for joining us on TD Helps, Vanessa. We're glad to go over funds availability with you.
Generally speaking, for direct deposits, funds are available to you on the date designated by your depositor. These types of deposits are processed overnight at varying times and the funds will be available for use to make transactions, such as for ATM withdrawals or debit card purchases, once processing is complete. We invite you to look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ. On pages 38-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
If you've just started your direct deposit with your employer and haven't received a deposit yet, please keep in mind that direct deposits generally take 1-2 payment cycles to begin. Usually, employers will test the account first with a $0 (zero) dollar deposit to make sure all your account information is correct.
If you have any additional questions or concerns, please feel free to contact us 24/7 at 888-751-9000 or stop by any of the TD Store locations in your area. To find the TD Store locations near you, please visit: http://bit.ly/TDStores.
We hope this helps answer your question, Vanessa. Have a wonderful weekend!
Brian M., Mount Laurel
August 20, 2015 08:17:58 AM
14 people recommended this
In reply to Brian, Mount Laurel
what about if you were expecting a deposit into your account between the 26th -30th and today, Friday, is the 30th, do i have to wait until Monday to get my money if i have not received it yet? Or should I stay hopeful and check later this evening, or even this weekend.
desperately need this to come in put don't want to be checking every 5 minutes all weekend
October 1, 2016 09:28:00 AM
6 people recommended this
In reply to shawnese, newmarket
Thanks for contacting TD Helps today, Shawnese. We'll be happy to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled in Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first log-on to your TD Bank online profile. You may do so by clicking here: http://go.td.com/1eaISlq. On the left-hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly, however, as TD Helps is considered an unsecured forum, we do not have access to your account/personal information.
We hope this helped, Shawnese, and please enjoy the rest of your weekend.
Customer Service Team, Mount Laurel
October 1, 2016 09:28:59 AM
3 people recommended this
In reply to Customer Service, Mount Laurel
my money should have been deposited on my card on April 10 its still not there how long do it take to receive ur funds when they tell u April 10
April 10, 2017 09:31:58 AM
In reply to Miriam, CinCinnati
Thanks for joining in, Miriam.
We recommend reviewing the replies above as we mention how direct deposits work as well as what to do if you do not see the credit in a timely manner.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
Have a good day, Miriam.
Megan K, Mount Laurel
April 10, 2017 09:32:09 AM
1 person recommended this
My direct deposit is usually in my account by the 20th of the month. This is 4/25/2017 and is still not there. Need to know the statuts.
April 26, 2017 11:05:50 AM
2 people recommended this
In reply to Wesley, Atlanta
We're sorry to hear that you're experiencing difficulty with your accounts, Wesley. We're happy to point you in the right direction.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 to speak with general Customer Service. You may also visit a TD Store during lobby hours. Please visit: http://go.td.com/1f9DSJR for Store hours and locations.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this information helps, Wesley. Enjoy the rest of your day!
Shanika A, Mount Laurel
April 26, 2017 11:06:31 AM
My pay is supposed to be put into my account Today , Thursday. Its 3am and I still havent got my pay
lorissa, saint john
May 26, 2017 11:54:07 AM
In reply to lorissa, saint john
We appreciate your visit today, Lorissa.
Generally, for direct deposits or electronic funds transfer, funds are available to you on the date designated by your depositor. These types of deposits are processed overnight at varying times and the funds will be available for use, such as for ATM withdrawals or debit card purchases, once processing is complete. We invite you to look at our Personal Deposit Account Agreement here: https://go.td.com/1kb17UQ. On pages 38-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
If you've just started your direct deposit with your employer and haven't received a deposit yet, please keep in mind that direct deposits generally take 1-2 payment cycles to begin. Usually, employers will test the account first with a zero dollar deposit to make sure all your account information is correct.
If you have any additional questions or concerns, please feel free to contact us 24/7 at 888-751-9000 or stop by any of the TD Store locations in your area. To find out TD Store locations near you, please visit: https://go.td.com/1nq31dc.
Thanks for stopping by, Lorissa!
Alara B, Mount Laurel
May 26, 2017 11:55:43 AM
I got a check from my employer that said it was a notine of deposit paid by my employer, am I right to assume that I'm on direct deposit and if I'm right then, I got this notice on may 31, 2017 and I still have not received any of the stated funds please tell me if there's anything wrong here because I honestly have no clear idea of what to do about this situation.
June 23, 2017 09:38:21 AM
In reply to Olumeselle, Brampton
Welcome to the conversation, Olumeselle.
Please know that TD Helps is considered an unsecured forum. Because of this, we are unable to review your account specifically to determine if your direct deposit was submitted correctly.
First, we recommend reaching out to your depositor directly to confirm that the information provided to being your direct deposit was correct.
Next, we recommend speaking with a Banking Specialist to review your account. You're able to contact us 24/7 at 888-751-9000, by visiting any TD Store or by sending a secure message.
Take a look at TD Stores near you and their hours here: http://go.td.com/1f9DSJR.
To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
We also notice that you're writing to us from Canada. If this is in reference to your account at TD Canada Trust, we encourage you to reach a Specialist there. Select a convenient contact option for them here: https://go.td.com/1woOVay.
We hope to hear from you soon, Olumeselle. Have a good weekend!
Megan K, Mount Laurel
June 23, 2017 09:38:42 AM
In reply to Megan, Mount Laurel
Please do explain why when for the past now year of banking with TD have I seen my direct deposit in my account and available to me at exactly 3am every day after payday for me soo why now am I suddenly not seeing said pay check at the expected 3am as expected from the again past year of seeing it go in at 3am every single time
September 30, 2017 09:22:43 AM
4 people recommended this
In reply to Vex, london
Thanks for joining in on the conversation today, Vex.
We sincerely apologize for any confusion, and we'll be happy to help.
As our friends have stated above, TD Bank will post any ACH Deposit, or Direct Deposits, at the time and date designated by your employer, and they will typically be credited to your account no later than 6:00am if we receive the credit from your employer before that time. If you are not receiving your Direct Deposit at the time you believe it should be credited, we recommend contacting your employer for further assistance with your concerns. We apologize again for any confusion and inconvenience.
Additionally, we notice that you're writing into us from London, and we'd like to take a moment to explain that you have reached TD Bank in the United States. If you are contacting us from London, ON, and are looking to connect with TD Canada Trust in regard to your concerns, we'd also like to recommend that you contact them directly for assistance with your account.
We have provided a link here https://go.td.com/1woOVay with all the options that you have when wanting to contact TD Canada Trust. In addition, you may also send your question again through TD Canada Trusts TD Helps by following the link provided here: https://go.td.com/1Ymzfmu.
A Live Customer Service Specialist may also be reached by dialing 1-866-222-3456. Specialists are available 24 hours a day, 7 days a week, and will be more than happy to further assist you with any questions you may have.
We hope this clears up any confusion, Vex. Enjoy your weekend.
Brittany M, Mount Laurel
September 30, 2017 09:23:02 AM