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Who can I write to in order to suggest that 6 digit PINs be allowed for those of us who want greater security than a 4 digit PIN provides, not to mention consistency with other banks?
March 26, 2015 03:45:22 PM
1 person recommended this |
In reply to Scott, Hoboken
We understand your concern, Scott and we'd be happy to discuss.
We understand that account security is important and we'd be happy to pass your feedback along in regards to a 6 digit PIN. We invite you to take a look at our Security Center found here: http://bit.ly/1npPddy. The web page has links to our Security Commitment to you and all TD Customers as well as helpful tips and tools to help keep your banking secure.
If you ever have any questions about your account specifically, feel free to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store. To take a look at Store locations near you please visit http://bit.ly/TDStores.
We hope this helps, Scott and have a great day.
Megan K, Mount Laurel
March 26, 2015 03:46:43 PM
July 26, 2017 01:34:22 PM
In reply to gautam, madhubani
Thanks for joining in on the conversation today, Gautam.
It sounds as if you may have forgotten the PIN for your ATM or Debit Card. If this is the case, we'll be happy to help you obtain this information again!
The first way you may retrieve your PIN is to contact us directly. Banking Specialist are available 24 hours a day, 7 days a week at 1-888-751-9000. After verification, a Specialist will be happy to have a PIN reminder mailed to your address, which typically takes between 7-10 business days.
In addition to calling, you may also send a Secure Message via your Online Banking to request to have a PIN reminder mailed to your address. If you've never sent a Secure Message before, don't worry!
To start, you'll first want to log into your Online Banking by using the link here: https://go.td.com/1eaISlq. If you haven't yet signed up for Online Banking, you may click here: https://go.td.com/1lU2qfY to start the enrollment process. You will need your debit card number, account number, Social Security Number, and a valid e-mail address in order to complete this process. Once you have fully logged into your online banking profile, towards the left hand side of your screen, you should see the 'Message Center'. From here, simply click 'Send a Secure Message'. Typically, a Specialist will reply within 24 hours.
If you need immediate assistance with having your PIN reset, you're also able to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. A Representative will be happy to assist you with having your PIN reset right away, and you will leave that same day with access to your Debit or ATM card!
If you have any additional questions, feel free to reach out to a Banking Specialist are the number listed above.
Thanks again for stopping by, Gautam. Have a great day!
Brittany M, Mount Laurel
July 26, 2017 01:35:28 PM