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I withdrew money from my account Friday Morning it is Monday now and the 60 dollar ATM withdrawal is still showing as pending. That makes absolutely no sense.
August 2, 2016 07:07:45 AM
In reply to Chris, Woburn
Welcome to TD Helps, Chris. We'd be glad to discuss pending transactions.
When you make a transaction with your TD Visa Debit Card, there are two options that you have to select; debit and credit.
Debit transactions typically require your PIN to complete the purchase. These transactions typically also apply to your statement at the close of the same business day.
When selecting credit, the funds are placed on hold from your account and put into your pending file. While the authorized amount typically takes three to five business days to post to your account, the timing really depends on the merchant where you made a purchase.
Please note, merchants have up to 180 days to post pending transactions; however, it is unusual for an item to exceed five business days. Occasionally, pending Debit Card amounts listed may not equal the amount of the actual transaction. When the transactions clear, the actual amount will be reflected in account history. Examples of these transactions may include Debit Card purchases at restaurants or for gasoline.
For more detailed information, we recommend visiting here: https://go.td.com/1kb17UQ. This link will take you to our Personal Deposit Account Agreement. Page 4 reviews the terms and conditions of your account as well as posting order.
If you have questions about your account specifically, we ask that you contact us directly for help. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps clear things up, Chris. Have a good day.
Megan K, Mount Laurel
August 2, 2016 07:07:56 AM