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Is TD able to manually remove authorization holds if you have your transaction ID and Settlement Verification Code from the merchant? Thank you.
June 17, 2015 11:11:36 AM
In reply to John, Victoria
Hi John and thanks for reaching out to us on TD Helps today.
We show that you may be writing in from Canada. If your question is regarding a TD Canada Trust account, we invite you to ask your question here: http://bit.ly/1kD3iFr. One of our friends to the north would be happy to help.
If this isn't the case, we'd like to take this opportunity to assist you. It sounds like you'd like to obtain a Merchant Release for a debit card authorization that may be on hold on your account. To get a merchant release, the company you're dealing with may fax a letter to us on their letterhead. The pending charge must still be active on your account and not have been collected by the company. In general, we'll be able to release the item and return the funds to your available balance when we receive their fax.
The merchant must include the following information and it should be faxed on Company Letterhead to our Fulfillment Department at 856-533-1138:
-Date of authorization
-Your full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that they authorize the hold to be released
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct, the charge can usually be released within 2-3 hours of receiving the fax.
If you would like any assistance with this process or to make sure the charge can still be released, you may call us 24/7 at 888-751-9000.
If you're referring to a TD Bank Credit Card, you may speak with one of our TD Bank Credit Card Specialists 24/7 at 888-561-8861 for assistance.
Let us know if you have any further questions and have an amazing day.
Sandy D, Mount Laurel
June 17, 2015 11:13:06 AM