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My phone company reports that "we were notified by your financial institution that they were unable to process your most recent payment. " I have more than enough money to cover the 65 dollar charge. Why would this have happened?
October 1, 2016 10:26:33 AM
In reply to haley, guilford
Thanks for contacting TD Helps today, Haley. We'll be happy to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled in Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left-hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly, however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helped, Haley, and please enjoy the rest of your weekend.
Customer Service Team, Mount Laurel
October 1, 2016 10:27:08 AM