Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I received the following email: "Dear Customer: We're writing to let you know that TD Bank is performing an annual automated security check for all active account holders. To perform this, Log in to Online Banking. If you do not proceed with this mandatory security check, you could risk damages to your current account. Please click the link above and complete all security check questions within 24-48 hours. Please don't reply directly to this automatically-generated e-mail message. Sincerely, Online Banking Team."
Is this a legitimate request from TD Bank or yet another phishing attempt? Thank you, in advance, for your anticipated prompt response to this inquiry.
Catherine, Mount Holly
October 17, 2016 08:48:47 AM
In reply to Catherine, Mount Holly
Welcome to TD Helps, Catherine. We're happy to answer your question.
First, we'd like to let you know that we have identified the email you recently received as a phishing attempt. Please note that this message was not sent by TD Bank. If you like, we would appreciate a copy of the email for our research, and please forward it to us at firstname.lastname@example.org. You may also call us 24/7 at 888-751-9000 for assistance. Once complete, we recommend deleting this email immediately and ensure you do not click on the link nor provide any personal account information.
We also invite you to take a look here: https://go.td.com/1pxZPLh for information on Security Frequently Asked Questions (FAQs) that may help if you have any additional questions and concerns.
Please don't hesitate to contact us if you have any additional questions or concerns.
Customer Service Team, Mt. Laurel
October 17, 2016 08:50:24 AM