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My car insurance is automatically taken from my account every month and i had called them five days in advance that i was going to pay in person because i was planning on closing my account. I just checked that account and they still took the payment out and now thay account is negative. Did that payment still go through and i just have to put the money back in that account to make sure it's no longer negative?
November 7, 2016 07:31:36 AM
In reply to cherie, Worcester
Thanks for reaching out to us on TD Helps, Cherie. We'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Cherie. Have a good day.
Megan K, Mount Laurel
November 7, 2016 07:31:46 AM