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I have automatic payment to pay another bank for my car loan. I have been using automatic payment for this loan for over 1 year. I just received notice from the other bank that my most recent payment was not sent. Who should I contact?
February 1, 2018 11:38:04 AM
In reply to Rachel, Natick
We're sorry to hear about your payment, Rachel, and we'd be happy to help you learn more.
The party you'd contact about your payment is dependent on how it was set up.
If you used Bill Pay via Online Banking, we encourage you to reach out to our Tech Support Specialists 24/7 at 800-493-7562. They'd be happy to review a payment submitted and any errors associated with it.
For payments scheduled using your debit card or account/routing information, you can connect with us 24/7 at 888-751-9000, by visiting any TD Store or sending a secure message. Check out TD Stores near you here: http://go.td.com/1f9DSJR.
To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in. Be sure to include the date and amount of the payment in question.
If you scheduled the payment using the merchant's website or payment capabilities, we recommend connecting with them directly.
We hope these suggestions help, Rachel. Talk to you soon.
Megan K, Mount Laurel
February 1, 2018 11:39:06 AM