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I have had checks sent to my landscaper and dentist and they claim they never got the checks. Is there any way to confirm that they checks were sent? If the checks were sent and they didn't cash them, am I still responsible for payment?
January 23, 2017 08:14:41 AM
In reply to Jaimie, Windham
We understand your concern, Jaimie. We'd be glad to help.
If you've processed the payments with Bill Pay, our Specialists will be glad to help you confirm your payments. Feel free to reach our Tech Support Specialists 24/7 at 800-493-7562.
You are also able to visit a TD Store during lobby hours for assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
Sometimes there isn't enough time in the day to call or pay us a visit and we understand! You are able to send a secure message while logged in to your online account. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Be sure to include the payee, amount and check number in your message.
If you're referring to a check you've written, you are able to discuss these payments with a Banking Specialist 24/7 at 888-751-9000. They would be glad to review your account to determine if the payments have processed as well as discuss the next steps.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Jaimie. Have a good morning.
Megan K, Mount Laurel
January 23, 2017 08:15:15 AM