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Hi I checked my bank statements today and I saw that there were numerous purchases made with my debit card that were not mine and I believe that my card has been hacked. I would love some help with this matter.
January 11, 2017 10:07:01 AM
In reply to Jennifer, Riverside
We're glad you've reached out to us and sorry to hear about any fraudulent transactions on your account, Jennifer. We'll be happy to point you in the right direction.
Since you wrote that you have had unauthorized activity occur on your debit card, TD Bank should be able to file a claim on your behalf. We'd like to reassure you that we're here to safeguard your funds and assist you in the event that fraud occurs.
We encourage you to call one of our knowledgeable Banking Specialists about the charge, who are available 24/7 at 888-751-9000. At that time, they'll be able to review the unauthorized activity which occurred, and file the appropriate type of dispute for you. If you prefer, we're also able to assist you at any nearby TD Bank location during lobby hours. Please see http://bit.ly/TDStores to locate your closest Store and hours they're available.
Prior to your visit or call, please ensure that the transactions in question have been posted to your account history and are no longer in a "Pending" status, as we're unable to file a dispute until then.
Let us know if you have any further questions. We are always here to help. Have a pleasant day.
Customer Service Team, Mount Laurel
January 11, 2017 10:07:43 AM