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How come when I try login into my online banking account it doesn't t allow me to login even if I know the password or my account gets locked because I login to many times? or I try resting my password and the security questions are marked wrong when I know the answers are correct because I wrote them down. I'm angry; I can't see my online bank statement.
Erika, Fort Pierce
October 3, 2016 12:14:23 PM
In reply to Erika, Fort Pierce
Hi Erika, welcome to TD Helps.
We're sorry you're having difficulty accessing your online banking. Because your issue is with your login credentials we ask that you give us a call at 1-888-751-9000 24/7 to speak with a Customer Service Representative who would be more than happy to help you get back into your online profile.
You may also visit any TD Bank Store during lobby hours for assistance. Please check out this link: https://go.td.com/1lvjfOJ to find the closest location to you.
Please know that we would like to assist you however, TD Helps is not considered a secured forum and we do not have access to your personal or account information.
We hope this helps, Erika.
Customer Service Team, Mt. Laurel
October 3, 2016 12:16:31 PM