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December 11, 2017 11:53:41 AM
In reply to Linda, Darlington
We're sorry to hear that you're having trouble, Linda! We'd be glad to offer suggestions.
The steps you can take to prevent the transaction from being processes all depends on how the item is being debited.
If the transaction is being debited using your account and routing number, you're able to call our Banking Specialists 24/7 at 888-751-9000 or visit a TD Store to place a stop payment. A stop payment remains active for your account for an entire year and will prevent the merchant from collecting funds.
Our Specialists over the phone and at our TD Stores can also file a dispute for previous debits if they were unauthorized.
When speaking with a Specialist, they may suggest opening a new account for the protection of your account information.
For transactions that are recurring on your debit card, we can also place a stop payment on these types of transactions. Just like we mention above, simply call or visit our Banking Specialists to place a stop payment.
Similarly, you are also able to dispute previous transactions and replace your debit card by calling or paying us a visit.
You can take a look at TD Stores in your neighborhood and their hours by visiting here: https://go.td.com/1nq31dc.
Keep in mind that there may be a fee assessed for placing a stop payment. You can review any fees that may be assessed here: https://go.td.com/2kFZ5mK.
We hope to hear from you soon to discuss your concerns!
Have a good afternoon, Linda!
Megan K, Mount Laurel
December 11, 2017 11:55:53 AM