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I recently setup an account and 4/1/15 was to be the payment. When I go in to Bill Pay I do see the amount there as being paid, but when I looked at my checking account, it has not been deducted and it is not showing as Pending. Why is this? When will I see the charge to know that everything did actually go through correctly?
April 6, 2015 11:17:30 AM
In reply to Sandra, Kennebunk
Thank you for contacting us here on TD Helps, Sandra.
Bill Payments made through TD Bank Bill Pay can be issued electronically or as a draft check, and actual processing is determined by the Biller. Bills paid electronically can be paid as soon as the next business day and will give you the option to choose the next business day on the calendar, while payments sent in check form will usually require a few days for processing and mailing. By default all weekends and holidays will not be available for selection of delivery.
Kindly note that the screen under your Bill Pay tab will reflect the payments that you have scheduled; however, that screen will not indicate the if the item has been received by your payee. We recommend that you refer to your Account History (under the Accounts tab) to locate the posted payment and ensure it has been completed. If you're unable to locate the item in your Account History, this indicates that the item is not yet paid.
Please note that each type of payment will be deducted from your account as follows:
For bills paid by electronic transmission, typically we will withdraw the money from your account on the same day that you selected as the Pay Date for your bill.
For bills paid by check, we will mail a check to your Biller by your Pay Date, and the money is withdrawn from your account just like any other check – when the biller cashes the check.
We'd be happy to answer any additional questions you might have. To review your Bill Payments in further detail, please call our Tech Support Specialists who are available 24/7 at 800-493-7562 if you need us or feel free to stop by any TD Bank Store. A listing of our Store locations can be found at: http://bit.ly/TDStores.
Let us know if you have other questions and take care.
Brian M., Mount Laurel
April 6, 2015 11:18:03 AM