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tried to eliminate an old bill pay and replace it with a new amount but you keep paying both bills.
How do I stop payment on the old amount from the same biller?
joseph, new york
June 30, 2015 01:46:27 PM
In reply to joseph, new york
We're sorry to hear that you're having trouble cancelling a recurring payment, Joseph. We'd be glad to help.
The answer to your question vary depends on how the automatic monthly debit was originally initiated.
In order to cancel an automatic/recurring bill payment which was set up via our Online Banking, after you sign in by using your user name and password from here http://bit.ly/1eaISlq, please follow the steps below:
1. Click on the “Bill Pay” tab located at the top of your screen.
2. Click on the “Manage Your Bills” tab.
3. Select the appropriate biller from the “Biller Name” list.
4. Select the option “Delete Automatic Payment” from the “What would you like to do?” list.
5. Click “Ok”
If this automatic/recurring payment was initiated via TD Business Direct, please call us 24/7 at 800-493-7562 to speak with a Tech Support Specialist, or visit a TD Store during normal lobby hours near you. To find locations near you take a look here: http://bit.ly/TDStores.
If the recurring payments you wish to cancel were not originally initiated via our website at www.tdbank.com, we can help too! If you have given your payee your account number and routing number, the best way to cancel all future scheduled payments is to call us directly 24/7 at 888-751-9000. Upon proper account verification, one of our Specialists will be more than happy to place the stop payment for you. Please note; fees may apply for this service. For more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt.
We hope this helps, Joseph and have a good day!
Megan K, Mount Laurel
June 30, 2015 01:47:11 PM