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I see how to add a payee, but how do I delete payee's once they are on my menu screen
February 10, 2015 09:14:47 PM
In reply to Tom, Mendham
Thanks for stopping by with your question, Tom! We're happy to provide the steps to delete Billers from your Bill Pay list.
If you are using our Retail Online Banking, after you sign in by using your user name and password, please follow the steps below to delete your payee:
1. Click on the “Bill Pay” tab located on the top of your screen.
2. Click on “Manage Your Bills” tab.
3. Select the biller from the “Biller Name” list.
4. Choose the option “Delete this biller” from the “What would you like to do?” options list.
5. You will be asked to confirm your selection, click “OK” to delete the biller.
If you are using our Retail on line banking, please follow the steps below to delete your payee:
If you are using our BusinessDirect Online Banking, after you sign in by using your user ID and password, please follow the steps below to delete your payee:
1. Click on Bill pay 2. Click on Manage Payees 3. Click on the Payee name 4. Click on Delete payee
If the operation is successful, you will receive a message stating that the Biller has been deleted. Please be aware, if you are attempting to remove a Biller that has a recurring payment, you will first need to cancel the payments within Bill Pay.
To remove an automatic payment, please follow the first three steps above. Once the Biller information is displayed, please choose Delete Automatic Payment from the list, and click Ok.
If you have any questions or need assistance, please call us 24/7 at 800-493-7562 to speak with a Tech Support Specialist, or visit a Store near you. To find hours and locations take a look at http://bit.ly/TDStores.
Thanks again for joining us on TD Helps, Tom!
Justin B, Mount Laurel
February 10, 2015 09:30:09 PM