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This week I tried several times to purchase online items but I was told that my credit card is blocked. What happens is that I'm not in the US and I can't call any of your numbers. My cousin went to the bank and he was told that we should cal 18887519000 but it doesn't receive international calls. My account number is XXXXXXXXXX for saving and XXXXXXXXXX for checking. I need to use my credit card urgently, so I need a quick response.
claudia, rio de janeiro
July 11, 2015 04:28:29 PM
In reply to claudia, rio de janeiro
Welcome to TD Helps, Claudia. We're sorry to hear of any trouble with your debit card and would be glad to get you going in the right direction.
Please keep in mind that TD Bank does monitor customer debit cards for your account security. As you mentioned that you're outside of the United States, if you had not provided TD Bank with a travel notification prior to your trip, it's possible that your card has been temporarily closed until we verify the activity from outside of the United States is from you. Please also note that for your protection, we will continue to monitor your card activity even when a travel notification is set, and transactions in your current area may still become declined if they activate our advanced fraud warning systems.
As you mentioned that you experienced declines while attempting to make online purchases with your card, we apologize, and recommend contacting a Banking Specialist 24/7 from outside the US at 1-856-751-9000 or, call us collect from outside the U.S. via a landline phone at 1-215-569-0518. Please note that we would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If your account is enrolled in Online Banking, you're also able to send a Secured Message regarding your debit card to one of our Banking Specialists, who can assist you via message. Please log in at http://bit.ly/1eaISlq, click the Customer Service tab and use the Send a Message link with your request. We'd advise you to include your travel dates and destinations in the message if you haven't provided these yet, and also verify any recent transactions that you have attempted so that we may remove any block on your card.
You're also welcome to view our tips for overseas travel at http://bit.ly/1gDrDYu. And, you may also want to review our international travel frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope this information is helpful, Claudia. Please Let us know what else we can help with and safe travels!
Customer Service Team, Mount Laurel
July 11, 2015 05:13:09 PM