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I would like to know if I can visit a branch to request a debit card. I would also like to know what I need to provide the branch with (ID?) and how long the process of requesting the card would take.
October 13, 2017 08:58:48 AM
In reply to Andrea, Purchase
Good morning, Andrea.
Thanks for bringing your question to TD Helps today. We'll be more than happy to help.
Here at TD Bank, there are a couple ways in which you may request a debit card for your account. As you mentioned that you may wish to visit a TD Store location, we're happy to announce that by doing so, a Customer Service Representatives will happily create an instant issue debit card for you, on the spot. You will walk out with a debit card in your hand that same day. Before your visit, please be sure to bring a valid form of photo I.D. with you.
For your convenience, we have provided a link here: https://go.td.com/2kMm8S3 which will show you to all of our Store locations in your area.
If you're unable to visit a Store location, our Banking Specialists will also be happy to help, and can be reached by calling 1-888-751-9000, 24 hours a day, 7 days a week. After verification, and confirming the address we have on your account, they'll gladly process your request, and you should receive your debit card within 7-10 business days.
Similarly, you're also welcome to send us a Secure Message with your request. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less, and as your debit card would be mailed, you should also expect to receive it within 7-10 business days.
We sincerely hope this helps, Andrea. Have an amazing Friday!
Brittany M, Mount Laurel
October 13, 2017 08:59:07 AM