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I paid a bill recently with another account with a different bank and forgot it was set up for automatic payment on td bank so it still took out the money
John, South Portland
September 21, 2014 03:22:13 PM
In reply to John, South Portland
Thank you for reaching out to us with your question, John. We are excited to hear from you!
In order to place a stop payment on an Automatic Withdrawal, or Automated Clearing House (ACH), the transaction has to still be outstanding. This means that the Stop Payment has to be placed before transaction in question charges the account.
Since it sounds like the funds have already been taken out of your TD Bank account, we would suggest getting in contact with the company the payment went to for information on how to obtain a refund since the payment had already been made via a different method.
To cancel any future payments that are scheduled to this company, we would suggest placing a stop payment. Whether is to an ACH or a check, requesting a stop payment is fairly easy and fast. To do so, you may call Customer Service 24/7 at 888-751-9000, visit your local TD Bank Store (for locations and hours please check out http://bit.ly/TDStores). Finally, if you are enrolled to Online Banking, you may send us a secure message with your request. To send a secure message please login to your account and select the "Customer Service" tab at the top of the page then select "Send a Message." Once there, please select in the subject "General Customer Service."
If you are not currently signed up for Online Banking you may visit http://bit.ly/1lqyp6r to enroll. You will need your account number, debit card number and e-mail address to complete the set up.
When making the request, please be sure to provide the payment information which includes the payee and amount and please state that this request is to cancel all future payments to this company. Also, prior to placing a stop payment, we encourage you to review our fee schedule at http://bit.ly/1cTejgt since fees may apply. Keep in mind that a stop payment request does not apply to debit card payments, only to automated payments (payments completed with an account number and routing number) or checks. A stop payment request is only valid for one year, if you would like it for longer, a new stop payment must be placed at the expiration of the first. If at some point you would like to remove it, you must contact us directly and notify us.
Hope this helps, John. We hope to see you here on TD Helps again with any questions!
Brian M., Mount Laurel
September 21, 2014 03:22:48 PM
1 person recommended this