Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
April 2, 2015 02:37:52 PM
11 people recommended this |
In reply to Ifeanyi, Newark
Thank you for reaching us on TD Helps! We'd be happy to help you change your PIN.
Though you are unable to change your PIN online at this time, there are a few other ways to update this information.
Even though you're unable to change your ATM PIN online, we do offer some options for you.
If you're referring to your TD Bank ATM/VISA Debit Card PIN, then you can reset it anytime 24/7 by calling 888-553-4122. As long as you know your current PIN, you'll be able to follow the prompts and reset your card to a new PIN of your choosing.
You are also able to update your PIN when visiting any TD Bank ATM. Just insert your card into the ATM and enter your current PIN. Choose “Change PIN” as a transaction option and then enter your new PIN selection by following the prompts on the screen. This option only applies if you know your current PIN number.
You could also stop by your nearest TD Bank Store location found here http://bit.ly/TDStores to reset your PIN during lobby hours if you aren't completely sure your current PIN is.
If you do not remember your PIN and need to reset it, we have a few suggestions for you. You may visit us at any TD Bank Store with proper ID; check out http://bit.ly/TDStores for a listing of TD Bank Store locations and hours. Or,you can call our Banking Specialists 24/7 at 888-751-9000. Once one of our dedicated Banking Specialists verifies your account, we can send you a PIN reminder via mail. PIN reminders sent by mail may take 7-10 business days to receive depending on your postal office. -You can also send us a secure message via your online banking to request a PIN reminder. After logging onto your account, please click on "Send a Secure Message" link, which is located on the left hand corner under "Message Center". You may choose General Account Inquiry as subject and type the message in the Comments/Requests section. Once you finish typing, you may click on Send. Also, please allow 7-10 business days for the PIN Reminder to be mailed to your address on file.
If you are not currently enrolled for online banking and wish to enroll for online banking for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM/Debit Card, your Social Security number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us 24/7 at the number listed above to speak with a Banking Specialist. Upon proper account verification, we would be happy to help get you started.
If your card has been locked due to unsuccessful PIN attempts, we recommend contacting a Banking Specialist 24/7 at 888-751-9000. After account verification, one of our Banking Specialists can assist and remove any block on your card if necessary. You may still need to stop into a TD Bank Store to reset the PIN if you're unsure of it. Or, we could mail a PIN reminder to the address we have for your account if you'd still like to keep the current PIN for your card.
We hope this helps and enjoy your day!
Megan K, Mount Laurel
April 2, 2015 02:39:19 PM
2 people recommended this
In reply to Megan, Mount Laurel
Statement that : "TD Bank ATM/VISA Debit Card PIN, then you can reset it anytime 24/7 by calling 888-553-4122" is incorrect. you can only activate new card at this number. The only way to chanme your PIN on your card is at the TD branch.
I called this number and neither automated system recognized my debit card number nor representative was able to identify me as the TD bank client.
April 8, 2016 12:39:24 PM
In reply to Artur, Dollard-Des-Ormeaux
Thank you for reaching out to us on TD Helps, Artur. We're sorry to hear that you are having difficulties with your debit card and we'll be glad to point you in the right direction today.
We see that you are writing to us from Canada and that you might be trying to reach our neighbors to the north at TD Canada Trust. If this is so, please take a look here: http://go.td.com/1SEUR8Q as it could help answer your question.
Should you need to contact TD Canada Trust, you may do so 24/7 at http://bit.ly/1woOVay or you can submit your own question to their TD Helps page by clicking here: http://bit.ly/1zZhxro .
We hope this information is helpful, Artur and enjoy the rest of your day! Take care.
Katherine G, Mount Laurel
April 8, 2016 12:40:33 PM
Hi I am deaf okay I have plm with my PIN number again sigh ..,
March 7, 2017 04:07:54 PM
In reply to Tanya, Camden
Thanks for joining us here at TD Helps, Tanya. We understand your concerns and would be happy to help provide details.
Td Bank does offer a video relay service for our TTY Users and hearing Impaired Customers. If you wish to use TTY or Relay Operator Assistance, please contact our Relay Service Number at (800) 852-7899. Once connected, a Communication Assistant will help our hearing impaired Customers communicate with a TD Bank Customer Service Representative at (888) 751-9000.
We hope this helps, Tanya. Please let us know if you need anything else.
Shanika A, Mount Laurel
March 7, 2017 04:11:54 PM
1 person recommended this