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July 1, 2015 06:05:52 PM
In reply to Caitlyn, Boston
We're sorry to hear that you'd like to close your account, Caitlyn. We understand banking needs change and we'd be glad to help you with the next steps.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have any banking concerns or experiences that you would like to discuss, we invite you to discuss them with us at a TD Store. Please find your closest Store and lobby hours here: http://bit.ly/TDStores. Or, reach us at 888-751-9000 and we can certainly provide some banking options for you.
If you still choose to close your account, we understand and would be happy to help. If you have a Personal account with a remaining balance, we'd recommend visiting any TD Bank Store near you to withdraw the funds and request that the account be closed. Please visit the above link to find a convenient location for you.
If the balance in your account is already zero, or you have a remaining TD account that funds can be transferred to, you may also call us 24/7 by dialing 888-751-9000.
If your account balance is zero, you're also welcome to send a Secure Message via your Online Banking account by logging in at http://bit.ly/1eaISlq and clicking the "Customer Service" tab. You'll find a link to "Send a Message" there, where you can enter your request. Please be sure to specify the account number you wish to close if you choose to use this method.
Another easy way to close the account with a balance is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A Your Home Store's Address or, P.O. Box 1377 Lewiston, Maine 04243-1377
If you know which is your Home Store, you may find the address by using the first link mentioned above.
Please note that if you'd like to close a Business account, this must be completed at any TD Bank Store location. And if you'd prefer to close a loan or line of credit, you're welcome to contact a Financial Solutions Group Specialist 24/7 at 800-937-5020, or visit the TD Bank location nearest you.
Keep in mind that for both personal and business accounts, pending activity needs to be applied to your statement prior to closing your account.
We hope this helps, Caitlyn and have a good day.
Megan K, Mount Laurel
July 1, 2015 06:06:30 PM