Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I'd like to close my checking account. Is that something I can do online?
October 24, 2014 06:26:31 PM
18 people recommended this |
In reply to Rachelle, Portland
Thanks for stopping by TD Helps with your question, Rachelle. If you need to close your checking account with us, we can provide instructions on how to do so.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have any questions or concerns about your banking experiences, we invite you to discuss them with us at a TD Store. Please find your closest Store and lobby hours here: http://bit.ly/TDStores.
If you still choose to close your account and if it is a Personal account with a remaining balance, we'd recommend visiting any TD Bank Store near you to withdraw the funds and request that the account be closed. Please visit the above link to find a convenient location for you.
If the balance in your account is already zero, or you have a remaining TD Bank deposit account that funds can be transferred to, you may also call us 24/7 by dialing 888-751-9000. Or, you're welcome to send a Secure Message via your Online Banking account by logging it at http://bit.ly/1eaISlq and clicking the Customer Service tab. You'll find a link to Send a Message there, where you can enter your request. Please be sure to specify the account number you wish to close if you choose this method.
Please note that if you'd like to close a Business account, this must be completed at any TD Bank Store location. And if you'd prefer to close a loan or line of credit, you're welcome to contact a Financial Solutions Group Specialist 24/7 at 800-937-5020, or visit the TD Bank location nearest you.
We hope this helps, Rachelle and have a wonderful weekend!
Justin B, email@example.com
October 24, 2014 06:27:55 PM
5 people recommended this
In reply to Justin, firstname.lastname@example.org
I am out of the country and would like to close my account. My account does not have a zero balance and I would like to avoid wire transfer fees. Is there a way to close my account without visiting a store?
February 25, 2016 09:38:59 AM
8 people recommended this
In reply to Alexis, Nairobi
Hi Alexis and thanks for choosing to visit us on TD Helps today.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have moved outside the United States, we do have some options for you to complete your banking without the need to visit a TD Bank Store. Please note, that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
If you still choose to close your account, we understand and can share some instructions with you to do so.
If your account has remaining funds, the easiest way to close the account from abroad is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. If you choose to use this method, once the funds have been removed, please contact a Specialist 24/7 from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.It will be necessary to make a specific request to close the account once the balance is zero; please note, the account will not close automatically. Or if it's easier, you can also send a Representative your request to close your account via Secure Message as mentioned above, after logging in to your Online Banking.
Hope this helps and have a fantastic day.
Sandy D, Mount Laurel
February 25, 2016 09:40:38 AM
2 people recommended this
Justin;I have a TD Bank account that I would like to close with a small balance in it. I have recently relocated out of the area with no branch nearby.How do I close this account and secure the said balance in the account?
Sam, Fort Myers
March 29, 2016 05:01:10 PM
In reply to Sam, Fort Myers
It's a pleasure to see you here at TD Helps, Sam. We are glad to point you in the right direction.
It sounds like you want to close your account because you're currently not living near a TD Bank Store. We want you to know that we have options available to help you maintain your account. Here at TD Bank we offer Bill Pay, Online, and Mobile Banking. Check http://bit.ly/1lnLZE5 for more details. If you are dissatisfied with the account type you have, take a look athttp://bit.ly/KmmHe7 to see if there is an account that can better suit your needs.
If you still want to close your account and you have a current balance, we ask that you visit us at any TD Bank Store for further assistance regarding your request if you're able to do so. When you visit a TD Bank Store to request to close your account, all you need to bring with you is a valid photo ID (Driver's License, Passport, Military I.D. etc.). Please note, because there is a current balance, please let the Specialists know and they will assist you with withdrawing the fund than assist with your initial request.
If your account has a zero balance, there are several options you can go about closing your account. Your first option is to contact Customer Service and our Banking Specialists 24/7 at 888-751-9000. You can also send us a Secure Message via your Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD Bank ATM/Visa Debit card. If you run into any problems enrolling or if you do not have a TD Bank ATM/Visa Debit card to enroll online, please call us 24/7 the number listed above. Once you've successfully enrolled and after you log onto your Online Banking, on the left hand side, you should see and option to "Send a secure message" located in the “Message Center. As always, you can also stop by any TD Bank Store for this request. As we understand that you may not be able to make it to a TD Bank Store, we do have an option for you to close your account regardless of balance. You may request your account to be closed via mail by mailing. Please mail your written, signed, and notarized request to your Home Store (where your account was opened).
Please be sure to provide your account number so we may issue you a check for the remaining funds in your account as well as your final statement. To help you find the details of your Home Store take a look at http://bit.ly/TDStoresfor hours, locations and contact information.
Thanks for joining us today, Sam and please take care.
Shanika A, Mount Laurel
March 29, 2016 05:03:03 PM
1 person recommended this
In reply to Shanika, Mount Laurel
Thank you for your response back but it does not help my problem which is that I have a TD Bank account with an active balance that I want to transfer over to a new local bank where I am now residing.There is no local TD Bank branch/presence in this area.How can I accomplish this.I am using a computer here @ the public library where I can scan any ID you need to faciliate this?
Samuel, Fort Myers
March 30, 2016 10:02:25 AM
In reply to Samuel, Fort Myers
Welcome back, Samuel.
Please know that TD Helps is considered an unsecured forum and because of this we do not have access to accounts or personal information.
This being mentioned, we ask that you utilize one of the methods that we mention above in our previous replies to finalize your account.
If you have any further questions, please reach out to a Banking Specialist 24/7 by dialing 888-751-9000.
Thanks for your question, Samuel and have a good day.
Megan K, Mount Laurel
March 30, 2016 10:02:37 AM