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I'm moving to the west coast so it is extremely inconveint for me to continue with this account.
February 18, 2015 06:22:18 PM
In reply to Jerry, philadelphia
Hi Jerry, thanks for reaching us through TD Helps. We're sorry to hear that you're interested in closing your account but congratulations on the move!
We'd to take a moment first to remind you that although you may be moving to an area where you may not be able to step inside a TD Bank Store, you can still bank with us online and using our TD Mobile App! We encourage using these options to continue your banking experience with no interruption.
With TD Bank's Online Banking, you can get real-time account information, transfer funds internally and externally, pay bills and other people directly, and also place stop payments on checks. To use these features, you must first be enrolled for Online Banking, if you have not enrolled, you can do so for free here: http://bit.ly/1lU2qfY. Once there, you will need to choose Personal from the drop down box. First, you'll have to accept the Online Banking Agreement. Then, we'll ask you to enter in your personal information (Name, Social Security number, account number, etc.) and finally, you will have to set up three security questions. After those three steps are completed you will have immediate access to your account(s) online. If you need assistance with the application, please contact us at 888-751-9000 to speak with a Banking Specialist, available 24/7. After account verification, a Specialist would be happy to help.
Another great tool with Online Banking is the ability to do your banking right at your fingertips by using the TD Bank Mobile App with your internet-enabled device. You can even initiate mobile deposits! For more information on our Mobile Deposit feature, take a look here: http://bit.ly/1ff8byL for the Mobile Deposit Addendum and also here: http://bit.ly/1e3jiYF for Frequently Asked Questions (FAQS) on TD Bank Mobile Deposits. Please note, some limits do apply and the $100 same day availability for deposits does not apply to Mobile Deposits. For more information on Funds Availability and deposits that may be applied for longer delays, please take a look at our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (Pgs. 38-41).
To use the Mobile App, you can download the app by clicking here: http://bit.ly/1hOPk1H. Simply input your mobile phone number to receive a text message containing the link. You may also find it available in the appropriate app store for your device.
We would hate to lose you as Customer due to your move, but if you do decide to close your account; there are a few ways you can go about this. If you have checks available you can write yourself a check for the exact amount remaining in your account. Another option you may want to consider is using our online Bill Pay service to send a payment to yourself for the balance. We also offer an external transfer option online that will allow you to transfer the funds to an account at another financial institution. You can find out more information about this online feature here: http://bit.ly/1fFniQ0. Once your account is at a zero balance you can call us toll free at 888-751-9000 to complete the account closing process.
If there is anything else we can help out with including any information on how you can continue to bank with us from the West Coast, please be sure to let us know. Have a safe trip Jerry!
Colleen B, Mount Laurel
February 18, 2015 06:26:12 PM