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July 13, 2015 05:26:28 PM
In reply to Theresa, Terryville
Thanks for your message to us today. Hope you're enjoying your afternoon!
First, we'd like to let you know that we're unable to accept a transfer of funds from another debit card to your TD Bank account via phone, and we apologize for any inconvenience this may cause.
We are happy to offer some other options for transfers. First, if this happens to be a debit card you have that is associated with a checking account at another bank, you would be able to take advantage of using our External Transfers service, which is available via your Online Banking account.
To do so, if you are already enrolled for online banking with us, please click here to log in: http://bit.ly/1eaISlq. If you're not yet enrolled, you can find our enrollment self-service link at: http://bit.ly/1lU2qfY to sign up. You'll just need your account number, ATM/Visa Debit card number, Social Security number and email address. Once there, you will need to choose Personal from the drop down box and complete three steps. After those three steps are completed, you will have immediate access to your account(s) online.
After logging onto your account, please choose the "Transfers" tab. Then click on "Transfer to Accounts Outside TD Bank." You will then be asked to accept a user agreement and review the Fee Schedule.
After the enrollment is completed, you may continue to schedule a transfer by adding your account at a different institution. To do so, select "Add a New Account." You will then be prompted to select the type of account followed by the account and routing numbers. Once you enter the required fields, the transfer service will then display whether or not you can make an immediate transfer. In some cases, a trial deposit is initiated at the receiving institution for verification purposes. You’re welcome to check out http://bit.ly/1jXKYqq for all of the details you may need.
When sending an External Transfer, you will have two delivery options, three-day or next-day delivery. To qualify for the next-day delivery option, you must wait 90 days from your first successful three -day transfer and you must not have had any transactions that overdrew your account in the past 90 days. Please note that fees may apply for the External Transfer service. For the Transfers Terms and Conditions please see: http://bit.ly/1lkiC6K, and for more information on the Fee Schedule, you can take a look here: http://bit.ly/1cTejgt.
If you find you have any questions about using this service, or need assistance with your online enrollment, please contact a Tech Support Specialist anytime 24/7 at 800-493-7562 who can assist you over the phone, or visit your local TD Bank store. Please find a list of our Stores convenient for you at: http://bit.ly/TDStores.
As another option, you might also be able to complete an ATM withdrawal or cash advance when stopping by any of our Stores. Once this is complete, you could make an immediate deposit to your TD Bank account. We do recommend contacting your bank to ensure your card can be used for either of these options. Or, you can bring the cash with you and make the deposit with a Teller for immediate availability.
To determine any other options you may have, we also recommend that you reach out to the financial institution that holds your debit card. They'll be better able to advise you about transferring funds from that card.
We hope these options are helpful, Theresa!
Please let us know if you have other questions and have a great evening.
Kristen P, Mount Laurel
July 13, 2015 05:27:22 PM