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I recently lost my wallet and had to get new cards for everything. My state ID was also in my wallet along with my Bank Card. The state issues you a temporary ID without a photo until they can send you an ID with a photo. Can I use this temporary ID to replace my bank card at a TD Bank location?
September 19, 2015 02:06:13 PM
1 person recommended this |
In reply to Danielle, Manhattan
We're sorry to hear that you've lost your wallet Danielle. We'd like to let you know that we're here to help.
First, if you have not done so already, we recommend contacting us right away to close your debit card for your account security. Our Customer Service Representatives are available 24/7 at 888-751-9000 to assist with closing your debit card.
Once that is complete, if you'd prefer to have a new ATM/Debit card for your account right away, you're welcome to stop by at any TD Bank Store location. A Representative will be more than happy to print one for you while you wait. As you mentioned that your ID is also missing, we're happy to let you know that in lieu of a Driver's License you would also be able to use the following forms of ID:
-State Issued ID with Photo and Signature
-Temporary Driver's License with Photo, Signature and Expiration Date
-Nexus Card -Learner's Permit with Photo, Signature and Expiration Date
-Federal Government Employee ID with Photo
-US Government VISA with Photo, Signature and Expiration Date
-US Passport with Signature
-US Armed Forces (Military) ID with Photo
If you're not in possession of any of these forms of ID, we'd also recommend that you connect you’re your local TD Bank Store to determine if there are any other types of identification that can be used. Please find your nearest TD Bank Store with lobby hours and contact information here: http://bit.ly/TDStores.
If you prefer, you may call us to request a debit card via mail. Our Representatives would submit a request to have a card mailed to the address we have on file for you. Please keep in mind that depending on your Postal Office, your new card will arrive within 7-10 business days. Additionally, our Specialists would be happy to review your account with you to make sure that no unauthorized activity has occurred.
If we can assist you again, please feel free to write to us anytime! We hope this helps and enjoy your day.
Customer Service Team, Mount Laurel
September 19, 2015 02:07:06 PM
1 person recommended this