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My login doesn't match your records. Can I get to security questions?
John E, Keyport
September 9, 2014 06:24:58 AM
In reply to John E, Keyport
Thanks for reaching out to us here on TD Helps, John! We understand the need to have access to Online Banking and will be happy to answer any questions you may have.
If you remember your User Name you will have the option to reset your password online by visiting http://bit.ly/1eaISlq. Once you’ve accessed the link to view the Log In page, please click on the “Trouble Logging In” link that is located under the password field via your Online Banking. Select the account type and input your User Name. You will then be asked to answer 2 security questions, after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you cannot remember your User Name or you’re referring to TD Bank BusinessDirect, please give us a call at 800-493-7562. If you are having trouble retrieving the login credentials on www.tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.You could also visit your local TD Bank Store, where a Representative will be able to help you. Please check here http://bit.ly/TDStores for Store locations and hours near you.
Hope this helps John. Let us know if you have any other questions and enjoy the rest of your day.
Megan K, Mount Laurel
September 9, 2014 06:25:49 AM