Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
November 6, 2014 06:32:16 PM
In reply to Donna, Plantsville
Thank you for joining us on TD Helps, Donna. We'd be happy to clarify our phone transfers with you.
You are able to contact us 24/7 at 888-751-9000 to speak with a Banking Specialists to transfer between TD accounts on which you are a signer.
If you need to make a transfer to an external account of yours or another individual you may do so online. In order to use the external transfer feature or our Person to Person Payment feature, you must first be enrolled in Online Banking. If you are not already enrolled, you may do so here: http://bit.ly/1lU2qfY. You will need your account number, ATM/Visa Debit Card number, Social Security number and email address to complete the enrollment. If you have any trouble enrolling, please contact our Specialists 24/7 at 800-493-7562.
After you are logged in, you may transfer to an external account of your own. Please choose the "Transfers" tab. Then click on "Transfer to Accounts Outside TD Bank." You will then be asked to accept a user agreement and review the fee schedule.
After the enrollment is completed, you may continue to schedule a transfer by adding your account at a different institution. To do so, select "Add a New Account." You will then be prompted to select the type of account followed by the account and routing numbers. Once you enter the required fields, the transfer service will display whether or not you can make an immediate transfer. In some cases, a trial deposit is initiated at the receiving institution for verification purposes. You’re welcome to check out http://bit.ly/1jXKYqq for all of the exciting details.
When sending an External Transfer, you will have two delivery options, three-day or next-day delivery. To qualify for the next-day delivery option, you must wait 90 days from your first successful three-day transfer and must not have had any transactions that overdrew your account in the past 90 days. Please note, fees may apply for the External Transfer service. For the Transfers Terms and Conditions please see: http://bit.ly/1lkiC6K, and for more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt. If you have any trouble scheduling this type of transfer we ask that you call the number mentioned above.
If you need to transfer to someone else, whether they bank with TD or not, as long as they are located within the US you may use Person to Person Payments. To do so, please click on the tab at the top of the page titled "Person-to-Person Payments." You will then be asked to accept a user agreement, review the fee schedule and confirm your email and phone number. A text and email code will be sent to the mobile number and email address we have on file for you. Next we will request you to submit both codes for verification to complete the enrollment process. Once the enrollment is complete you’ll be ready to send the payment! You will have the same three-day or next-day delivery mentioned earlier, with the same terms. Please note that fees may apply for this type of transaction and you may view the fees that may be applied in the link above.
Please keep in mind, Person-to-Person Payments can only be conducted to or from a U.S. account in U.S. currency only. They can only be made from an Eligible Transaction Account: for example, personal Checking, Money Market or Savings accounts are usually allowed, with you as a signer on the account. Please note, accounts excluded from using this service due to ACH restrictions include, but are not limited to: Passbook, IRA, Holiday Club, Club Saver, and CDs. For the Terms and Conditions in addition to information on the payment methods and amounts, please check http://bit.ly/1pADlWD. Again, if you have any difficulties, please contact us by using the number mentioned above.
For transfers that need to be sent outside the US, please visit a TD Store near you during lobby hours. For hours and locations near you please visit http://bit.ly/TDStores.
We hope this helps, Donna and have a good night.
Megan K, Mount Laurel
November 6, 2014 07:05:03 PM
1 person recommended this