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July 27, 2015 03:18:41 PM
In reply to L, TAmpa
Thanks for reaching out to us on TD Helps. We’d be glad to discuss overdrafts with you.
First, we'd like to mention that it sounds like your account is enrolled in our optional TD Debit Card Advance feature. If so, please note that this is an optional overdraft service we offer with our checking accounts that may help you avoid debit card declines. If your account is enrolled in this service, we may allow you to authorize ATM transactions or one-time debit card purchases even if you don't have enough funds available in your account.
We ask that you take a look here: http://bit.ly/1voNBCy for more details and also here: http://bit.ly/Yv0ulC for more specific information.
Please note that as this is a discretionary service, a purchase or withdrawal on your account can be declined even if your account is enrolled in this feature.
As the amount you may be able to advance can fluctuate depending on your account specifically, we apologize that we're unable to provide you with a specific figure. We invite you to contact one of our Banking Specialists 24/7 at 888-751-9000, who can review your account and this service with you in more detail.
Similarly, you are able to visit us during lobby hours at any TD Store. To take a look at TD Stores near you please visit: http://bit.ly/TDStores.
If your account is not enrolled in this service and you're inquiring about another form of overdraft protection you may have, you're also welcome to reach us as above and we can tell you more about your limits at that time.
We hope this helps and have a good day!
Megan K, Mount Laurel
July 27, 2015 03:19:12 PM