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March 25, 2015 06:52:00 AM
In reply to JoAnn, Auburn
Welcome to TD Helps and thank you for sending us your question, JoAnn.
When scheduling a bill payment via TD Bank Bill Pay, payments you make are delivered in one of two ways:
By electronic transmission: These Billers receive your payments through secure electronic transmission.
By draft (paper check): These Billers receive a check that is drawn on your account. A check is created by Bill Pay and then mailed to the biller’s mailing address. Just like checks you write yourself, money will be withdrawn from your account when the check is cashed by the biller.
This payment method is determined by the biller. We always try to send the payment out electronically; however, if your payee is not set up to receive electronic transmittals from financial institutions or if there is some information that does not match (such as the account number or account-holder’s name), we process a paper draft check and mail it directly to the biller.
If you have additional questions or need further assistance about our bill pay service, please feel free to call us 24/7 at 800-493-7562. After account verification we'd be more than happy to assist you.
In addition, we like to invite you to take a look here for more information on our Bill Pay feature: http://bit.ly/1o0rwbX and for our Bill Pay FAQs, please visit here: http://bit.ly/1gWIrp7. Additionally, you may visit any TD Bank Store, during lobby hours to have your questions answered in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
We hope the information provided helps! Let us know if you have any further questions. Have a great one.
LiShu R, Mount Laurel
March 25, 2015 06:52:55 AM