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October 12, 2017 09:58:10 AM
In reply to Tom, Doylestown
Good morning, Tom, and welcome to TD Helps!
We'll be more than happy to help.
It sounds as if you may already be aware that TD Bank's 1099-INT forms are generated and mailed for Customers who earned more than $10.00 in interest for the previous year on their deposit accounts.
As you stated that you were not aware of the amount of interest you earned in 2016, you're welcome to connect with us directly, and we'll be happy to review your account with you. If you did earn more than $10.00 worth of interest, you're welcome to then request to have these forms sent to you either by e-mail or standard mail.
To connect with us in regard to your 1099-INT form, you may first call and speak with a Banking Specialist, 24/7, at 1-888-751-9000. You're also welcome to visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Additionally, if you'd prefer, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
Please know that while we would like to assist you directly, TD Helps is considered an unsecured forum, and because of this, we do not have access to your account or personal information.
Thanks again for stopping by today, Tom. Have a great Thursday!
Brittany M, Mount Laurel
October 12, 2017 09:59:32 AM