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April 23, 2015 08:29:24 PM
In reply to Susan, Manchester
Thanks for writing in and we'll be happy to help you check in on your loan, Susan!
First, the easiest way to obtain your current loan balance, is by reaching one of our dedicated Financial Solutions Group Specialists, 24/7 at 800-937-5020.
You're also more than welcome to view your loan account online, if you do not have any other accounts with TD Bank, we would be happy to provide you with access! At your convenience, we ask that you contact a Banking Specialist 24/7 at 888-751-9000. After account verification, they can enroll your account in Online Banking for you. This access will allow you to view your loan principal and payments due, or ask any questions about your loan via message.
If you have deposit accounts with TD, you may check your Loan balance via your Online Banking. If you already have Online Banking, you may request to add the TD Bank Loan to be viewed alongside your other accounts by sending us a secure message. If you're not already enrolled with Online Banking and have an ATM/Debit Card and your Social Security number, you may fill out the online application to access your personal account(s). Please visit http://bit.ly/1lU2qfY to enroll for TD Bank Online Banking. Once there, you will need to choose "Personal" from the drop down box. Then, you'll have to accept the Online Banking Agreement. Next, we'll ask you to enter in your personal information (Name, Social Security number, account number, etc.) and finally, you will have to set up three security questions. After those 3 steps are completed, you will have immediate access to your account(s) online. Once you've successfully enrolled, to send a secure message, please select the "Customer Service" tab and under "Message Center" please click on the "Send a Message" link. For this particular request, please select the "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request. Or feel free to contact our Banking Specialists, available 24/7, at the number listed above.
You're also welcome to stop in at any TD Bank Store near you here: http://bit.ly/TDStores for assistance with your loan. Please note, if you are attempting to find out information regarding an auto loan and it is held at TD Auto Finance, we recommend contacting a TD Auto Finance Representative. They are available Monday through Friday 8:00am to 10:00pm, and Saturday 8:00am to 7:00pm, at 800-556-8172 to assist you. Or, stop by their site using this link: http://bit.ly/1zJfjNy.
As we would like to assist you directly, we do not have access to your personal/loan information on this unsecured forum.
We hope the options provided are helpful, Susan. Let us know about any questions and enjoy your night!
Justin B, Mount Laurel
April 23, 2015 08:31:23 PM