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February 18, 2016 08:13:46 AM
In reply to Heidi, Orlando
Thanks for your question, Heidi. We'd be glad to discuss.
Although we cannot place a stop payment on Debit Card transactions, we would be happy to provide other options available to you.
Since the transaction is question was made by using your TD Bank Debit Card (the card linked to your Checking account), if it is currently in Pending status, in order to have the funds released, the vendor may fax a letter to us on their letterhead to the attention of Fulfillment at 1-856-533-1138. They need to include the following:
1. Date of authorization
2. Your full debit card number
3. The exact amount debited
4. A brief statement from the merchant expressing that they authorize the hold to be released
5. The merchant's signature
If the transaction has already been posted to your account, you may contact the merchant directly to determine if the funds can be refunded. Please note; because we are unsure of the Merchant's Return Policy, it is recommended contacting the merchant first to determine the possibility of refunds.
Please understand, as we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, please contact us 24/7 at 888-751-9000 or feel free to visit us during lobby hours to speak with a Specialist. Click here: http://bit.ly/TDStores for a list of TD Stores and hours near you. After account verification, our Specialists would be more than happy to help and provide the next step needed.
Additionally, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center.
We hope this helps, Heidi and have a good day.
Megan K, Mount Laurel
February 18, 2016 08:14:08 AM