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June 30, 2014 05:39:31 PM
In reply to Dayna, Media
Thank you for visiting us at TD Helps with your inquiry, Dayna.
Placing a stop payment, whether is to an ACH or a check, is fairly easy and fast. Even if you’ve already cancelled the service with a company, it couldn’t hurt to place a stop payment to ensure a charge doesn’t go through if they attempt the payment again.
When making the request, please be sure to provide the payment information which includes the payee and amount. If placing a stop payment for a check, you will also need the check number. Also, prior to placing a stop payment, we encourage you to review our fee schedule at http://bit.ly/1cTejgt since fees may apply. Keep in mind that a stop payment request does not apply to debit card payments, only to automated payments (payments done through a checking account and routing number) or checks. A stop payment request is only valid for one year, if you would like it for longer, a new stop payment must be placed at the expiration of the first. If at some point you would like to remove it, you must contact us directly and notify us.
To place a stop payment, you’re welcome to log in to Online Banking (choose Service and then Stop Payment). If you are not currently signed up for online banking you may visit http://bit.ly/1lqyp6r to enroll. You will need your account number, debit card number and Social Security number to complete the set up.
You may also give us a call 24/7 at 888-751-9000 or stop by any TD Bank during lobby hours for further assistance. For locations and hours please check out http://bit.ly/TDStores.
Again, thank your for reaching out to us, Dayna. Have a great day!
Colleen B, Mount Laurel
June 30, 2014 05:41:46 PM
Hey Dyane can I make a stop payment at a payment done by phone with my card?
March 25, 2015 02:05:24 PM
In reply to Letícia, Hyatsville
Hey Letícia, welcome to TD Helps. We'd be more than happy to help provide some information.
Although we cannot place a stop payment on Debit Card transactions, we would be happy to provide other options available to you.
Since the transaction is question was made by using your TD Bank Debit Card (the card linked to your Checking account), if it is currently in Pending status, in order to have the funds released, the vendor may fax a letter to us on
their letterhead to the attention of Fulfillment at 1-856-533-1138. They need to include the following:
1. Date of authorization
2. Your full debit card number
3. The exact amount debited
4. A brief statement from the merchant expressing that they authorize the hold to be released
5. The merchant's signature
If the transaction has already been posted to your account, you may contact the merchant directly to determine if the funds can be refunded. Please note; because we are unsure of the Merchant's Return Policy, it is recommended contacting the merchant first to determine the possibility of refunds.
Please understand, as we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, please contact us 24/7 at 888-751-9000 or feel free to visit us during lobby hours to speak with a Specialist. Click here: http://bit.ly/TDStores for a list of TD Stores and hours near you. After account verification, our Specialists would be more than happy to help and provide the next step needed.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8.
We hope this helps. Let us know if you have any other questions.
Yen D, Mount Laurel
March 25, 2015 02:08:19 PM