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My check got lost for the second time from the same company. The company that I was sending check to is the Condominium association in North Andover, MA. Can I put the number of lost check on my account and receive the alert if someone try to cash it?
June 2, 2015 10:05:43 PM
In reply to Maja, Raymond
Thank you for coming to us here on TD Helps, Maja. We're sorry to hear that you have lost a check and will be happy to provide you some assistance.
First, if you have not yet done so, we recommend contacting us immediately at 888-751-9000 to request a stop payment on this lost check, and discuss other options as well. You will need the check number, exact amount of the check as well as who it was made payable to (if the info is available). A stop payment request can also be placed if you visit your local TD Bank Store. For Store hours and locations, please check out: http://bit.ly/TDStores. Please note there may be a fee applied for a stop payment. Please visit: http://bit.ly/1cTejgt to view our fee schedule.
Also, we would recommend you to contact our Fraud Unit at 800-893-8554 for more options and information on how to protect your account. You can also view our Security Center here: http://bit.ly/1npPddy.
We'd like to begin by stating that we currently do not offer checks cashed alerts at this time. However, we do have balance alerts offered through online banking.
If you're not currently enrolled for Online Banking, you may do so by clicking here: http://bit.ly/1lU2qfY . Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Banking Specialists, 24/7 at the number listed.
Once you're enrolled, sign into your account and click the “Alerts” tab. After clicking the "Alerts" tab, you will then choose "Set up a new Alert." Online Banking will then ask you to specify what type of alert you are creating and once you do, please select "Continue." You will then be asked to select the account you'd like the alert for, the type of alert and the dollar amount of your alert. By selecting "Finish," your alert will be saved.
Should you have any questions, feel free to give us a call 24/7 at the telephone number listed above or visit us at any TD Bank location during lobby hours. Our Banking Specialists are always happy to review your account details and track any posted transactions.
We hope this information is useful and please let us know if you have any questions, Maja!
Justin B, Mount Laurel
June 2, 2015 10:08:06 PM