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I want to pay a loan through my TD online banking. However, the loan vendor requires several pieces of information written in the memo. Can I request that a paper check is sent so that I can include the required info on the check. The default for this vendor, Lincoln Financial Group, seems to be electronic payment?
February 9, 2016 07:02:20 AM
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In reply to Paul, Shiloh
Welcome to the TD Helps Community, Paul.
Bill Payments made through TD Bank Bill Pay can be issued electronically or as a draft check, and actual processing is determined by the Biller.
When scheduling a Bill Payment via TD Bank Online Bill Pay, you'll be able to enter a Memo for any items that will be issued in the form of a paper check. This memo can be seen on the check by your Biller when they receive it. We apologize that the memo feature won't be available for payments issued electronically, as there is no way to submit any additional information when sent in that format.
When scheduling a payment, follow these steps to add a memo:
-Log in to your Online Banking account here: http://bit.ly/1eaISlq
-Click on the Bill Pay tab
-Enter the amount and date for your payment
-On the following "Review Payments" page, on the right you'll see the "Memo" area to add info if your payment is being sent as a check
-Add any information you like and click Submit Payments
If you'd like, on the "Payment Confirmation" page that follows, you're also welcome to add a Note, located on the right. This is a note for your own reference that you can review later, which won't be accessed by your Biller.
Once you click on the "Finished" button, your payments will be scheduled. To review any memos or notes you have entered for a payment, simply click the Bill History tab, find the payment in question and click the "View Detail" link on the right side. The page that opens will show any memos or notes you entered for this payment.
There are times when the memo field will be unavailable. Typically this occurs when the bill you're scheduling via Bill Pay will be processed as an electronic payment.
For any further questions, you can always feel free to give one of our Tech Support Specialists a call 24/7 at 800-493-7562, or stop in to any TD Bank Store listed here: http://bit.ly/TDStores, or reply on this post!
We hope this helps, Paul and take care.
Alara B, Mount Laurel
February 9, 2016 07:03:36 AM