Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I want to ride my bicycle up to the drive in window since the lobby is closed. Is that kosher
June 9, 2017 09:58:53 AM
In reply to Terry, secaucus
Thanks for coming to TD Helps for your answers today, Terry. We'll be happy to help!
At this time, we ask that our Customers do not approach a drive thru window by foot, or on a bicycle, and instead remain safely seated in a car. Please understand that we ask this for your safety and the safety of others.
We understand your need to perform transactions when the lobby of your nearest TD Bank location may be closed, and will be happy to provide you with alternative options. Your first, most convenient option would be to use one of the walk-up ATMs at your nearest TD Store location. At our ATMs you will have the option to perform transactions such as a check or cash deposit, a withdrawal, or even the ability to check your balance and make transfers. To view your nearest TD Stores, as well as ATM-only locations, please take a look here: https://go.td.com/2rIItSg.
If you are looking to make a deposit into your account, you may also do so from the comfort of your own home using our Mobile Deposit feature. To start, simply log in to your online banking using your mobile app. If you have not downloaded the TD Bank mobile app, we invite you to check out the link here: https://go.td.com/1hOPk1H for more info. Once you have logged in using your online banking credentials, you should see the 'Deposit' icon at the top of your screen.
If you are experiencing issues with making a mobile deposit, or have any questions about how transactions may work via the ATM, we recommend contacting one of our friendly Banking Specialists at 1-888-751-9000. They are available 24 hours a day, 7 days a week for your convenience, and are always happy to help.
You may also send a secure message with any questions or concerns. To send a secure message, log into your online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your mobile app, log in and select 'Send a secure message' from the side menu. We can generally respond within 24 hours or less.
We hope this information was helpful, Terry. Enjoy the rest of your day, and please have an amazing weekend!
Customer Service Team, Mount Laurel
June 9, 2017 10:00:01 AM