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Daquan, New York
April 22, 2015 01:47:26 PM
In reply to Daquan, New York
Welcome to TD Helps, Daquan. We'd be happy to review minimum balances with you.
The monthly maintenance fee is assessed anytime your account balance falls below your daily minimum balance during your statement period. The fee will show on up on the last day of your statement cycle.
Though you are not able to set your own minimum balance, you are able to choose the type of account that best suits your needs.
We invite you to take a look at our different types of accounts, each of which has its own balance requirement. We encourage you to review our Checking accounts here: http://bit.ly/1oXjGgF and our Savings accounts here: http://bit.ly/1hzzhPT. Please note balance requirements apply to each account individually unless otherwise noted with "combined minimum balance."
If you find that there is a different account type that better suits your needs, you are able to contact us directly to change your account to a different type.
You may contact us via phone 24/7 by dialing 888-751-9000 and after account verification, our Representatives will be happy to discuss your account change. If you prefer to speak with a Representative in person, feel free to visit us at any TD Store during lobby hours. For Store locations and hours please visit http://bit.ly/TDStores.
You may also send us a Secure Message via Online Banking. To send a Secure Message, you must first be enrolled in Online Banking. If you're not currently enrolled and would like to be, you may click here: http://bit.ly/1lU2qfY. Please have your account number, ATM/Debit Card number and Social Security number available to complete the enrollment. The page will provide you with step-by-step instructions on how to complete the process. If you have any questions please call us by using the number listed above. Once you are enrolled, you can then send us a Secure Message by clicking on the "Customer Service" tab, and using the "Send a Message" link.
We also offer balance alerts to help you keep track of your funds via Online Banking. You can view more information on how to set these alerts by logging into your Online Banking http://bit.ly/1eaISlq and clicking the “Alerts” tab. After clicking the "Alerts" tab you will then choose "Set up a new Alert." Online Banking will then ask you to specify what type of alert you are creating and once you do, please select "Continue." You will then be asked to select the account you'd like the alert for, the type of alert and the dollar amount of your alert. By selecting "Finish," your alert will be saved. If you have any trouble setting up a balance alert, feel free to call us using the number listed above or visit a TD Store.
We hope this helps, Daquan and if you have any further questions please let us know.
Megan K, Mount Laurel
April 22, 2015 01:48:19 PM