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My verified by visa account is locked and I have a lot of social anxiety. Would I speak to a human or robot if I called to reset the password or is there a way to reset it online?
March 18, 2017 07:57:11 AM
In reply to Colin, Ottawa
Thanks for contacting TD Helps today, Colin. This is a great question, and we'll be happy to help point you in the right direction.
Our automated system, also known as the Interactive Voice Response (IVR), can be reached by dialing 1-800-YES-2000 (1-800-937-2000). To use this service, you will need your account number, which can be found on your statements, or at the bottom of your checks. Once you verify your account thru the IVR system, you will be able to retrieve account information. You will also need your PIN number. If this is the first time using the automated system, the PIN number will be the last four digits of your Social Security number, or Tax Identification number if this is a Business account, which you will be requested to change.
We also notice that you're writing into us from Ottawa, ON, and that you may be looking to contact TD Canada Trust. We would like to take this opportunity to let you know that you have reached the U.S. side of TD Bank. If you are an account holder with TD Canada Trust, and not TD Bank, we recommend contacting them directly for further assistance.
We have provided a link here https://go.td.com/1woOVay with all the options that you have when wanting to contact TD Canada Trust. In addition, you may also send your question again through TD Canada Trusts TD Helps by following the link provided here: https://go.td.com/1Ymzfmu. A Live Customer Service Specialist may also be reached by dialing 1-866-222-3456. Specialists are available 24 hours a day, 7 days a week, and will be more than happy to further assist you with any questions you may have.
We hope this helped, Colin. Please enjoy the rest of your day, and have a great weekend.
Customer Service Team, Mount Laurel
March 18, 2017 07:57:30 AM