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transferred funds from savings acct to checking acct on line. wanted to pay off a credit card same day on line. attempted this 3 times. would not process. kept getting a message to select another date. did so, still would not complete transaction.
August 6, 2015 02:09:29 PM
In reply to sally, philadelphia
Thanks for joining us here at TD Helps, Sally. We'd be happy to help provide some information regarding your inquiry.
If the transfer occurred between your TD accounts, the funds will be available immediately. As the funds are available immediately, you may wish to initiate payments on the same day!
Based on your inquiry, it sounds like you are submitting a Bill Payment and are experiencing difficulties. If so, we'd like to mention that when you are making a bill payment through TD Bank Online Banking, the date you select is the delivery date of your payment. This date is when your biller can expect to receive the payment through an electronic funds transfer. In some cases we are not able to complete an electronic funds transfer so we print a check and mail it to your biller, in this case the date you selected is the date the check should be delivered. Any date that is in grey and cannot be selected, is a date that we cannot deliver on. By default all weekends and holidays will not be available for selection of delivery.
To ensure your payments are received on time, we recommend scheduling your payments to allow enough time for processing before the due date. Please note actual processing is determined by the biller.
Bills paid electronically can be paid as soon as the next business day and will give you the option to choose the next business day on the calendar.
If you continue to experience any difficulties selecting a date, please contact us directly at 800-493-7562, option 3, to speak to a Tech Support Specialists, 24/7. If you prefer, you may also visit us during lobby hours here: http://bit.ly/TDStores.
If you are submitting a payment via their site, we recommend connecting with the merchant for additional assistance as they would be best to assist.
We hope this helped, Sally. If you need anything else, please let us know.
Yen D, Mount Laurel
August 6, 2015 02:11:24 PM