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Janet, Putnam Valley
August 4, 2014 01:57:36 PM
In reply to Janet, Putnam Valley
Thanks for writing to us on TD Helps today, Janet. We'd be happy to help provide transfer options
Transferring funds is easier than ever with our new feature called "Person-to-Person" transfer which makes transferring funds online to other individuals at different institutions possible. This feature is free between TD Bank accounts and it allows you to send money domestically to any account outside TD without having to go to the Store. It doesn't end there! "Person-to-Person" transfers enable you to send money via text, email or by creating a contact. It even allows recurring transfers. We invite you to check out http://bit.ly/1cz3aim for all the details.
To use this feature, you will have to be logged in to your Online Banking from the main web page. Once logged in to your Online Banking, Once you have logged into your Online Banking, select the “Person-to-Person” tab to enroll for this specific feature (The “Person-to-Person” tab should show at the top of your page after logging into your TD Bank Online Banking. As long as you have a US address on file, you should be able to send funds using this option to another US account). You will then be asked to accept a user agreement, review the fee schedule and confirm your email and phone number. A text and email code will be sent to the mobile number and email address we have on file for you. Next we will request you to submit both codes for verification to complete the enrollment process. Once the enrollment is complete you’ll be ready to send the payment which your friend will receive in one business day or three business days as per your selection.
This feature does come with limits on the amount you can send or receive. For the information on the payment methods and amounts, please check out this link: http://bit.ly/1pADlWD (Pg 3. section1.16). To locate your current individual limits please follow these steps:
· Log into your online banking
· Click on the Person-to-Person Payments tab.
· Select the account in which you are sending the funds from
· Type in the person’s name, email or mobile number you are sending the funds to
· Type in the amount you’re trying to send
· Select the send date
· Click continue
· Complete the pop-up to add a new contact
· Click save
· Click on the info button (question mark) next to the amount box
If you still have trouble making transfers, we recommend speaking with our Digital Banking Specialists. They are available 24/7 and you can reach them by dialing 800-493-7562 for further help.
Alternatively, if you are trying to transfer to one of your accounts at a different institution you can do so by using the "Transfers" tab. After selecting the "Transfers" tab you will then have to click "Transfer to Accounts Outside TD Bank." If you have not already done so, you would have to add your account at a different institution. To do so, select "Add a New Account." You will then be prompted to select the type of account followed by the account and routing numbers. Once you enter the required fields, the transfer service will then display whether or not you can make an immediate transfer. In some cases, a trial deposit is initiated at the receiving institution for verification purposes. External transfers can only be conducted to or from a U.S. account in U.S. currency only. External Transfers can only be made from an Eligible Transaction Account: for example, personal checking, money market or savings accounts are usually allowed, with you as a signer on the account. Please note, accounts excluded from using this service due to ACH restrictions include, but are not limited to: Passbook, IRA, Holiday Club, Club Saver, and CDs. You have two delivery options when sending an external transfer. There is the three business day option which has a cut-off time of 1:00am and a fee of $3.00. You also have the option to send the external transfer with next business day delivery, which has a cut-off time of 5:00pm. Please note, the next day delivery option is not available for savings accounts. To qualify for the next day delivery option, you must wait 90 days from your first successful 3-day transfer and must not have had any transactions which overdrew your account in the past 90 days. For the Terms and Conditions in addition to information on the payment methods and amounts, please check http://bit.ly/1pADlWD. As mentioned before, if you have any difficulties, please contact our Digital Banking Specialists for assistance.
We hope this helps, Janet and have a good day.
Colleen B, Mount Laurel
August 4, 2014 01:59:07 PM