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paradee, west long branch
March 2, 2015 06:09:30 PM
In reply to paradee, west long branch
Thanks for reaching out to us, Paradee! We are sorry to see you go but understand if you need to close your account, and can provide you with some options to do so even if you're in Thailand right now.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you are no longer located in the United States, we do have some options for you to do all of your banking without the need to visit a TD Bank Store. Please note that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
If you'd like to communicate with us from abroad, you'll be able to do so via your Online Banking account. Should you decided to maintain your account here, you'll also be able to use this service to help you keep track of your account. To communicate with us, you can log in to our full website at any time at: http://bit.ly/1eaISlq, click on the Customer Service tab, and then use the Send a Message link to talk with us about your account questions or requests.
If you are not currently enrolled for online banking, you can sign up by clicking here: http://bit.ly/1lU2qfY if you have your TD Bank ATM/Visa Debit card number, your account number and a U.S. Social Security number. If not, you're more than welcome to contact a Banking Specialist directly for assistance if you'd like to use this option. Please contact us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
If you do prefer to close your account, we understand and can certainly review your options now.
First, if your account has a zero balance you may request to close it with a Representative by calling us or sending us a secure message as above. If the account has remaining funds, we recommend removing any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. If you choose to use this method, once the funds have been removed, please contact a Specialist 24/7 at the number above or via message. It will be necessary to make a specific request to close the account once the balance is zero, and please note, the account will not close automatically.
If your account has remaining funds, another way to close the account from abroad is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your name ▪Your account number(s) ▪Your request to close the account(s) ▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
If we have misunderstood your question, please accept our apologies and write back with a bit more information – we'll be happy to help! Alternatively, please feel free to give us a ring at the numbers mentioned above, 24/7 if you have any other questions.
We hope this helps, Paradee! Thanks again for getting in touch with us and best of luck to you.
Kristen P, Mount Laurel
March 2, 2015 06:15:16 PM