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Can I use Apple Pay instead of my debit card when it's locked out? Debit card says invalid pin on atm not sure why
April 18, 2016 01:06:03 PM
In reply to Guillaume, Consay
Thanks for your question, Guillaume. We'd be glad to discuss.
If you are unable to use your debit card due to invalid PIN attempts, we apologize as you will be unable to use Apple Pay until you contact us directly. To do so, you are able to call us 24/7 at 888-751-9000, visit any TD Store or send a secure message via Online Banking.
To take a look at TD Stores and their hours please visit http://bit.ly/TDStores.
To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Once you are able to utilize your debit card again, you will be able to process payments through Apple Pay.
If you've forgotten your PIN, you are able to reset it at a TD Store during lobby hours. Our Banking Specialists via telephone and secure message are also able to send you a PIN reminder. Please know that these reminders are sent via mail and may take up to 7-10 business days to arrive.
We hope this answers your question, Guillaume and have a good day.
Megan K, Mount Laurel
April 18, 2016 01:06:21 PM