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February 28, 2015 07:49:01 PM
2 people recommended this |
In reply to Tammy, Boston
It's a pleasure to see you on TD Helps today, Tammy! We'll be happy to answer any questions you may have about using your TD Bank ATM debit card while traveling abroad.
When traveling, you can make an ATM withdrawal from any ATM machine that displays the VISA or PLUS logo. Please note; fees may apply when using a non-TD ATM. We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your ATM debit card out of the country.
The international currency conversion rate varies by country. In all foreign countries, the exchange rates at the ATM are always more current than the commercial rates because the transaction is a real time authorization.
Many ATMs outside the United States limit withdrawals to Checking accounts only. You can always use TD Bank Online to transfer money from your Savings account to your Checking account should you require more funds. If you are not currently enrolled for Online Banking and wish to enroll for Online Banking for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM/Debit Card, your Social Security Number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us 24/7 at 1-888-751-9000 to speak with a Banking Specialist. Upon proper account verification, we would be happy to help get you started.
Just in case if you are looking to enroll for TD Bank BusinessDirect and you have your debit card, follow this link: http://bit.ly/1dl2HX6. Once you’re at the “Sign Up for TD Bank BusinessDirect” page, please complete the application. You will need your Business Taxpayer Identification Number, account number, ATM/Debit card number, the business name, and your e-mail address. When you are finished with the application, you will receive an e-mail confirmation within 2 business days that contains your User ID and password.
To avoid any interruptions to your TD Debit Card usage, we recommend placing Travel Notifications on your accounts. If you have not already done so, you can by calling our 24/7 Customer Service Line at also listed above. If you're setup for online banking, another option would be to send a secure message using www.tdbank.com and request the Travel Notifications be added to your account. To send a secure message you must first log on to your TD Bank online profile. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. You are always welcome to stop by your local TD Bank store during normal lobby hours to set up your travel notification.
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. Also, please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
If you have any questions while you are traveling internationally, you can reach us at (856)-751-9000. Additionally, you can call collect from a landline at (215)-569-0518.
We hope this information is useful and please let us know if you have any questions, Tammy!
Justin B, Mount Laurel
February 28, 2015 07:51:05 PM