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I'm having trouble using my card with a purchase on a Japanese website. I am not traveling, simply buying this as an online purchase. I've checked my card information I typed in over and over again and it comes up with an error saying:
Failed to check the validity of credit card.
This card is unavailable.
We apologize for the inconvenience, but please check with your credit card company.
If necessary, please contact your credit card company to confirm that there are no restrictions on your card when being used at our store.
February 4, 2015 01:46:33 PM
In reply to Ashley, Milton
Thanks for taking time out of your day to bring your concerns to TD Helps, Ashley. We are sorry to hear about your difficulties with your TD debit card and would be glad to help point you in the right direction for assistance.
Before we begin, we hope you will understand that although we would love to assist you, however; because TD Helps is considered an unsecured forum, we do not have access to your account information and we apologize for any inconvenience this may cause.
To better assist you, please connect with s directly at 888-751-9000. We are available 24/7 and after account verification, we would be happy to look further into your concerns and find out the reasoning behind your TD debit card difficulties. If you prefer, you are more than welcome to swing by your local TD Store for additional assistance. For help locating the nearest TD Store along with its hours, please take a look here: http://bit.ly/TDStores.
We hope this helps Ashley and please do not hesitate to hit reply should you have any other questions or concerns.
Yen D, Mount Laurel
February 4, 2015 01:56:23 PM