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January 20, 2015 11:31:25 AM
In reply to Nancy, Calgary
Thank you for joining us here at TD Helps, Nancy. You came to the right place for information.
We'd like to share with you that TD Bank VISA Debit cards can be used anywhere VISA or NYCE are accepted, including ATM locations worldwide. However, please be sure to carry more than one method of payment while traveling, just in case you encounter any acceptance issues. Please also note; fees may apply when using a non-TD ATM. We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your ATM debit card out of the country. At this time, TD Bank does not charge a fee when making purchases with your Visa Debit Card.
The international currency conversion rate varies by country. In all foreign countries, the exchange rates at the ATM are always more current than the commercial rates because the transaction is a real time authorization.
To make sure you do not experience any acceptance issues, we recommend placing a travel notification on your account before you leave for your trip. You can do so anytime by calling our 24/7 Customer Service line at 888-751-9000.
If you are enrolled in Online Banking, you can submit your travel notification via secure message. To send a secured message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
When you place travel notifications, it makes us aware of foreign transactions on your account and help monitor your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
To contact us from outside of the United States, please dial (856)-751-9000, our Specialists are available 24/7, or you can call us collect from a landline at (215)-569-0518 with operator assistance.
As you are writing to us from Canada, just in case that you have an account with TD Canada Trust, we invite you to visit here: http://bit.ly/ZDErJp our friend, Laura across the border has answered a similar question. Also, our friends in Canada can assist you further if you have any other questions. Check out their page here: http://bit.ly/1kD3iFr. You can reach out to them 24/7 at 866-222-3456.
Let us know if you have any further questions. We are always here to help. Have a safe trip!
LiShu R, Mount Laurel
January 20, 2015 11:33:10 AM