Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
November 1, 2014 08:35:01 AM
In reply to frances, hammonton
Thank you for visiting TD Helps today, Frances. We will be glad to assist you.
If you have a TD business account and are currently enrolled for TD Bank BusinessDirect Online Banking website, after logged onto your account from here: http://bit.ly/1rvBmq8, you may follow the simple steps to view the images of deposited items online:
1. Click on the Accounts tab
2. Click on the blue hyperlink of your account name
3. From the drop down arrow, select "Show All", it is under Account History
4. Locate the deposit
5. Click on View
6. Click on Deposit Details
If you have a TD business account and are not yet enrolled for TD Bank BusinessDirect, as long as you have a TD debit card, you may enroll for this service by following this link: http://bit.ly/1dl2HX6. Once you’re at the “Sign Up for TD Bank BusinessDirect” page, please complete the application. You will need your Business Taxpayer Identification Number, account number, ATM/Debit card number, the business name, and your e-mail address. When you are finished with the application, you will receive an e-mail confirmation within 2 business days that contains your User ID and password. In case you don't have a debit card or would like to have immediate access to online banking, you could visit your local TD Bank Store for help. For hours and locations near you, check out: http://bit.ly/TDStores.
Just in case if you are having difficulties viewing check images online, you can call our Digital Banking Specialists 24/7 at 800-493-7562 for additional assistance.
Please note; the above option is only for TD Business account holders at this time. If you have a TD personal account product, the images of deposited items are not currently available online. However, no worries, we have a couple of options for you to obtain the copy of the check images.
First, you may request to have your check images mailed to you by calling us 24/7 at 1-888-751-9000 to speak with a Customer Service Representative or visiting your local TD Bank Store during normal lobby hours. You should expect to receive your copies at your address on file within 7 to 10 business days. Please note delays may occur depending on your postal office.
Additionally, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Also, fees may apply for this service. For more information, please refer to our current Personal Fee Schedule here: http://bit.ly/1cTejgt (please see "copies" for more details).
We hope the information provided help. Let us know if you have any further questions. Have a great one.
Megan K, Mount Laurel
November 1, 2014 08:35:50 AM