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I'm looking for a specific cheque that was supposed to have been deposited back in February. Every time I use mobile deposit I leave a note/description. Is there a way to view the deposits and the notes? I do not need to see the actual cheque - just the amount and the note.
August 2, 2017 04:30:50 PM
In reply to Stefanie, Oshawa
Thank you for stopping by TD Helps, Stefanie! We are happy to help with your mobile deposits.
Mobile deposit history is available for 30 days. You may check this history by following the steps below:
1. Select Mobile Deposit
2. Select Mobile Deposit History
3. Scroll through a 30 day history of Mobile Deposit Receipts
4. Click on a Mobile Deposit Receipt for additional detail
Once the 30 day timeframe has passed, you may search your statement history by referring to the statements available online. You can check your online statements by clicking the "Statements & Notices"” tab in the Accounts section. The statement information will only include the date and amount of the mobile deposit.
You may submit your requests for copies by email, calling our 24 hour Customer Service Department at (888)751-9000 or visiting your nearest TD Bank location during lobby hours. If you click here: http://bit.ly/TDStores, you can find the TD Bank Store and lobby hours, or ATMs, nearest you.
You may request deposit copies via secure email when logged into your online profile by selecting the "Customer Service" tab and following the steps below:
1. Under the Special Requests and Documents section, select the "Other Copy Request" link
2. Select the account you are requesting from
3. Enter Deposit Slip Copy information request
4. Hit the Send button
We hope you find our answers helpful and please don’t hesitate to return to TD Helps if you have any further questions.
Natasha T, Mount Laurel
August 2, 2017 04:31:45 PM