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I am always asked ID when I am either cashing a check or making a withdrawal. I was told by customer service that a password would suffice. Why does the bank then continuously ask for ID?
Emma, Staten Island
September 6, 2017 12:39:45 PM
In reply to Emma, Staten Island
Hi Emma! Thanks for coming to TD Helps with your question.
We'd be happy to explain.
The password option isn't intended to be a stand-alone method of verification. We offer a password as an additional layer of protection. With a password in place, it means that anytime funds are withdrawn or account changes are made at any of our Stores, we'll require both a valid photo ID and the verbal password. If we speak with you by phone and we see a password on the account, we'll ask you for that verbal password before we proceed assisting you with your account.
Regardless of any additional security added to your accounts, we will always ask for photo ID before processing a withdrawal of any funds at our Stores. We do this to ensure that we are always protecting your accounts, your personal information, and your funds with us.
We hope this helps to clarify the password option. If you have any additional questions, please don't hesitate to give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
Have a great day, Emma!
Candice A, Mount Laurel
September 6, 2017 12:40:45 PM