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December 28, 2014 11:59:07 AM
In reply to Kristie, Unionville
Thanks for reaching out to us at TD Helps today, Kristie! We're glad to go over funds availability with you.
Generally speaking, when making check deposits with a Teller, the first $100.00 is made available immediately. If you are a new account holder and your account has not been open for 30 consecutive days, check deposits can be held up to 7 business days for verification purposes. After this grace period, not only will the first $100.00 be made available at the time of deposit but the rest of the funds will credit to your account the following business day.
Check deposits made at a TD Bank ATM or via Mobile Deposit before 8:00 PM on a business day are considered deposits made on that business day. A business day is every day except Saturdays, Sundays, and federal holidays. If you make a deposit at an ATM before 8:00 PM on a business day that we are open, we will consider that to be the day of your deposit. However, if you make a deposit at an ATM after 8:00 PM, or on a day we are not open, we will consider that the deposit was made on the next business day. Please keep in mind that deposits made through mobile banking will not have the first $100 available on the same business day. In most cases, the full amount becomes available the following business day.
Please note that there are exceptions that may cause delays in funds availability, we invite you to look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ. On pages 38-41, you can find our Funds Availability Policy along with information about when you'll have access to deposits.
Please also know that your Available Balance does not reflect checks that you have written that have not yet cleared, or payments made in Bill Pay by laser draft (paper check) that have not yet cleared.
-Your Available Balance also does not include electronic payments in Bill Pay that have not yet been paid, or debit card transactions that have not yet been processed by the vendor for payment.
- Remember, if you authorize a transaction or withdrawal before a deposit is available to you, you could incur an overdraft fee.
You may also find this link helpful: http://bit.ly/1gDES9n or even this video discussing what an Available Balance is: http://bit.ly/1qSujaj.
The fastest way to find out your available balance is by logging into your TD Bank Mobile App or TD Bank Online Banking profile here http://bit.ly/1eaISlq (or here http://bit.ly/1rvBmq8 if you're a Business Direct Customer). If you'd prefer, you can call to confirm your Available Balance and use our automated telephone service or speak with a live Banking Specialist directly at 1-888-751-9000. All options are available to you 24/7 to keep you up-to-date on your balance.
We hope this helps, Kristie! Please feel free to let us know if you have any further questions.
LiShu R, Mount Laurel
December 28, 2014 12:01:41 PM
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