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July 16, 2015 06:31:44 PM
In reply to morris, westville
Good evening Morris,
Thanks for your message and we appreciate you getting in touch with us.
We're sorry to hear that you're unable to log in online right now. Since we're uncertain from your message what type of error you might be having, we have a few tips you can try.
First, if you are having trouble accessing any aspects of our web page, we recommend disabling any plug-ins or themes from your browser and restoring your browser default settings. We also suggest making sure that you are using the most up-to-date version of your browser and that it is accepting cookies. Please note that www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. Additionally you may wish to use a different browser.
If you are locked out of your account or you can't recall your user name and password, we ask that you contact us directly for assistance. You may do so 24/7 by dialing 888-751-9000 and our Representatives would be happy to help recover your login credentials. You may also visit a TD Store during lobby hours for help. For lobby hours and locations near you please visit http://bit.ly/TDStores.
In case you do recall your user name but not your password, you can regain access to your account from your home computer. By going to the log in page, http://bit.ly/1eaISlq, and selecting "Forgot your password?" you can reset this. Online Banking will ask you for your user name, the last four numbers of your Social Security number and ask you two security questions. Once you have filled out the necessary information, the page will allow you to change your password. With any issues, pelase reach us at the number listed above and we'll be glad to help.
We do hope this is helpful for you, Morris.
Wishing you a great weekend ahead and take care.
Kristen P, Mount Laurel
July 16, 2015 06:34:15 PM