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September 24, 2015 09:56:29 AM
In reply to raymond, bronx
It is great to have you here on TD Helps, Raymond.
If the password you are referring to is for your TD Bank Online Banking, if you know your user name, you can reset your password using the Self-Service feature via the TD Bank website by following this link: http://bit.ly/1eaISlq. Once there, please select the "Trouble Logging In" link located beneath the password field. You will now be at the "Reset Your Password" page; select the account type and input your user name along with the last four digits of your Social Security number. You will then be asked to answer two of your security questions. After successfully answering these questions you will then be able to create your new password.
When thinking of a new password, please keep these tips in mind:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to reset your password using the self-service tool, please give our Specialists a call 24/7 at 888-751-9000 and after account verification we'll be glad to reset it for you! If this is a TD Bank BusinessDirect account, you can call us directly at 800-493-7562, Option 2. Our Small Banking Specialists are also available 24/7, for your convenience. You may also stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out: http://bit.ly/TDStores.
If you're referring to logging into www.tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
If you are referring to your TD Go Card account, please us 24/7 at 855-219-8050.
If you're attempting to change the verification password on your account (password placed on your account for verification purposes when contacting us over the phone), you may request to change it by visiting your local TD Bank.
Let us know if you have any other questions and have a nice day.
Brian M., Mount Laurel
September 24, 2015 09:57:27 AM
In reply to Brian, Mount Laurel
this is for a business account and there is no reset button
September 24, 2015 10:12:33 AM
Thank you for getting back to us, Raymond.
To best assist you, we ask that you contact us directly. You are able to call our Small Business Banking Specialists 24/7 by dialing 800-493-7562 option 2. They'll be glad to help you regain access to BusinessDirect after account verification.
Similarly, you are able to visit any TD Store during lobby hours for help with your online account. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
Hope this helps answer your question and take care.
Brian M., Mount Laurel
September 24, 2015 10:14:35 AM